Carshipex Auto shipping made easy

Terms of Service

Last updated: October 1, 2026

These terms govern your use of the Carshipex website and marketplace ("Carshipex", "we", "us"). By requesting a quote, posting a vehicle, placing an offer, or creating an account you agree to them. If you do not agree, please do not use the site.

1. What Carshipex is

Carshipex is an online marketplace that connects people who need a vehicle transported ("shippers") with independent motor carriers ("carriers") who bid to move it. The transportation itself is performed by the carrier you select, under that carrier's own operating authority, insurance, and bill of lading. Carshipex does not own trucks and does not take possession of your vehicle.

2. Quotes, auctions and offers

  • Posting a vehicle starts an auction. Carriers see the route, vehicle and dates you entered and place offers while the auction is open.
  • An offer is a carrier's price for the shipment. It is valid until the time shown on the offer or until the auction ends, whichever comes first.
  • The price shown to you is the carrier's offer plus the Carshipex service fee (see section 4). There is no separate broker markup.
  • Accepting an offer reserves that carrier for you. You then have 30 minutes to complete the booking details and pay the deposit. If you do not, the reservation may be released.

3. Your information must be accurate

You are responsible for the accuracy of the vehicle details (year, make, model, running condition, modifications), the pickup and delivery addresses, contact names and phone numbers, and the dates you provide. A carrier may refuse or re-price a shipment if the vehicle or the location differs materially from what was posted, for example an inoperable vehicle listed as running, or a location a car hauler cannot reach.

4. Pricing, deposit and payment

  • Total price = carrier offer + 10% Carshipex service fee.
  • Deposit. At booking you pay the service fee (10% of the carrier offer) as a deposit through our payment processor, Stripe. Carshipex never sees or stores your full card number.
  • Balance. The remaining amount, which is the carrier's offer, is paid directly to the carrier at pickup or at delivery, by the method you choose during booking (for example cash, certified funds or card, if the carrier supports it).
  • A booking is confirmed only after the deposit payment is confirmed by Stripe.

5. Cancellation and refunds

  • You may cancel a booking free of charge up to 24 hours before the scheduled pickup date. The deposit is refunded to the original payment method.
  • If you cancel less than 24 hours before the scheduled pickup, or the carrier arrives and the vehicle is not available as described, the deposit is not refunded.
  • If the carrier cancels, or does not pick up within the agreed window and you choose not to rebook, your deposit is refunded in full.
  • Before an offer is accepted you can cancel or stop an auction at any time at no cost.

6. Pickup, delivery and inspection

Pickup and delivery dates are windows, not guaranteed appointments, unless your booking says "exact date". Inspect the vehicle together with the driver at pickup and at delivery and note its condition on the bill of lading. The bill of lading is the document that governs any damage claim with the carrier. Report damage to the carrier at delivery and to support@carshipex.com within 48 hours.

7. Carriers

Carriers using Carshipex confirm that they hold active operating authority (MC/DOT), the insurance required by law, and have provided a W-9. Carriers are independent businesses, not employees or agents of Carshipex. The carrier terms that apply to carrier accounts are in the Carrier Agreement.

8. Accounts

Keep your email and password confidential; you are responsible for activity under your account. Shippers do not need an account: access to an order is granted with the order number, the email used for the order, and the confirmation code we email you. Do not share that code.

9. Acceptable use

Do not post vehicles you are not authorized to ship, place offers you do not intend to honor, scrape the site, interfere with its operation, or use it for anything unlawful. We may suspend or close accounts that break these rules.

10. Our responsibility

Carshipex provides the marketplace "as is". We work to keep it available and accurate but do not guarantee uninterrupted service, that a carrier will bid on every shipment, or any particular price. Carshipex is not liable for loss or damage to a vehicle while in a carrier's custody; such claims are handled with the carrier and its insurer under the bill of lading. To the extent permitted by law, Carshipex's total liability to you for any claim relating to the service is limited to the service fee you paid for the booking concerned.

11. Changes to these terms

We may update these terms. The date at the top shows the current version. Changes apply to bookings made after the change is published.

12. Contact

Questions about these terms: support@carshipex.com. See also our Privacy Policy.